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Returns & Refunds Policy

  • Returns & Refunds Policy

    Please contact us by email ([email protected]) if you need an item returned. By having this information in writing, we will be able to assist you more effectively.

     

    -All returns must be reported to us within two weeks (14 days) of your item's arrival.
    -All returns must have a valid RMA # and be shipped to the proper address, which Farm & City will supply
    -Any unauthorized returns (no RMA# and/or shipped to incorrect address) will not be accepted and the customer will not receive a refund
    -Any damaged, defective, or incorrect item received by the customer will be REPLACED with a new item (if Farm & City Supply has it in-stock).
    - If customer does not want a replacement and wants a refund on their purchase instead, they will agree to a $5 transaction fee and Farm & City Supply will handle the return process (if the item is needed back).
    - All items that ship freight WILL NOT be authorized for return. These shipments include, but are not limited to: Water Heaters, Home Appliances, and Furniture
    - All returns must be received by Farm & City Supply within 30 days of a customer's order, or it will not be accepted and no credit will be issued
    - Please be aware that if you have received the correct product, and no damage to the item has occurred, the buyer is responsible for the return shipment. These instances are deemed to be that the "buyer no longer wants the item." In these cases, the buyer will be responsible for the return shipping and its cost, along with a manufacturer restocking fee of 20% of the total purchase amount. Once we receive the item, it has been inspected and approved, we will issue the remainder of your refund.

     

    Please note that if the item is damaged while it is being returned, and it's not in acceptable & resalable condition, Farm & City Supply can and will assess additional charges of up to 100% of the products value, as it's the buyer's responsibility to return the item safely to us. Please package the item efficiently, as we certainly do not wish to enforce any more than the 20% restocking fee.

    When you are shipping the item back, please obtain a tracking number. Then, contact us the day the item is shipped and supply us with this number. This way, both parties will have record of this shipment, and we will be able to expect a delivery. If for any reason we do not refund your account within 2-3 days of receiving the returned item, please contact us via email, and we will immediately address this for you.

    If the product is defective, has been damaged during transit, or somehow is not the correct product, contact us immediately. We will take action to swiftly handle the issue. We wish our customers no burden, and we will offer you the proper service to resolve any issues with your order as quickly as possible.

    Before you buy items on shopfarmandcitysupply.com, please be sure to read all descriptions, information, and product dimensions. If you are unsure about a product, please contact us immediately with any questions, and we will assist you before you purchase.

  • Return Labels:

    If you are issued a return label, the customer will have the convenience of their Return Authorization Number (RMA#) already attached to this return. Farm $ City Supply will easily be able to track the progress of this return shipment, along with quickly refunding a customer’s account upon arrival.

    If a customer returns an item using the return label provided, and the reason for return isn't a result of a Farm & City Supply error, the cost of return shipping will be deducted from the customer’s refund.

    The return shipping cost will be based on the weight of the shipment they’re returning. A customer can find the price of their return on UPS.com under the tab: Shipping > Calculate Time & Cost

    If the customer has any questions, please don’t hesitate to ask.

  • Cancellations:

    Cancellations must be done 1-3 hours after ordering to avoid orders from being fulfilled. However, this is an estimate, and won't guarantee we can cancel. All orders go through three stages:

    1) Processing: We send order to suppliers at 8am & 2pm. When an order is in this stage, it can be cancelled, as the supplier is still logging all of the information

    2) Fulfillment: The item is either being picked, packaged, and/or placed in an area for pick-up by the shipping company. Once this stage has started, NO ORDERS can be cancelled. The suppliers do not let us cancel, so we encourage individuals to cancel as soon as possible to avoid this scenario. Please note, even though the item has not shipped, we will not be able to cancel 

    3) Shipped: Item has been picked up by the carrier and cannot be cancelled.

  • Shipping & Delivery

    Occasionally, items ordered cannot ship by the shipping method selected at the time the order was placed. If this situation occurs, you will be contacted and provided with an alternate shipping method. If the alternate shipping method is acceptable, you will be quoted a new shipping rate. With your approval, the order will ship by the alternate shipping method. You will then be credited or debited, whichever applies, the difference in the shipping charges. If the alternate shipping method is not acceptable, you will be credited all applicable charges associated with the item(s) ordered.

  • Product Availability

    Occasionally, items ordered will be out of stock. If this situation arises you will be notifies that the item is unavailable. You will be credited all applicable charges associated with the out of stock item.